Shipping policy

Shipping Policy

Free shipping

Shipping is free on every order, to every country we deliver to.

Pre-order timing

Our mug cozies are sold as pre-orders. Each order is made after you place it. In total, please allow about 3 to 4 weeks from the date of your order for it to arrive. The estimate is always shown on the product page.

Tracking

As soon as your order ships, you will receive an email with your tracking number so you can follow it until it reaches your door.

Customs and duties

Customs duties and import taxes are included in the price. You will not be asked to pay anything extra on delivery.

Address

Please make sure your shipping address is correct and complete. We are not responsible for orders delivered to an incorrect address provided at checkout. If you notice a mistake, email us as soon as possible and we will try to update it before shipping.

Lost or damaged parcels

If your parcel arrives damaged or does not arrive within the expected time, contact us at cozyhookusa@outlook.com and we will help you right away with a replacement or refund.